User Research Fundamentals

How can this training help you?

This is designed for people new to user research, or those with some research background who are looking to learn and improve their research skills.

We focus on the realities of conducting user research and what it’s really like. Helping you to overcome the challenges no one prepares you for, both in the ‘doing’ of research and the 80% of the stuff around it that makes your research succeed.

This 5-part online course is designed as an introduction to user research in digital product or service-based teams. It will help you with getting started, and if you’ve already started, give you the confidence and reassurance to know what you’re doing.

We’ll cover:

Module 1: Different project environments and the role of a user researcher (1 hour)

Module 2: What you need in place before doing any user research (2 hour)

Module 3: Prioritising and planning user research (2 hour)

Module 4: Doing user research (methods deep-dive) (3 hour)

Module 5: Analysing, communicating and presenting user research (2 hour)

These modules are also available as individual, live training sessions - get in touch for details

Who is this training for?

This training course will help you:

• Starting out as a user researcher in your first role

• Learning, developing and improving your user research practice

• Breaking into user research or service design from another discipline

This course is designed for people fairly new to user research, although the methods and approaches draw upon my learnings from the past 9 years. This course will give you a foundation in user research methodology and approaches, with my support and guidance - to be applied alongside real world experience.

What’s included?

• 10 hours of pre-recorded training material

• Hand-outs with guidance and resources for you to keep and evolve

• Activities and exercises for each module

• Templates you can use and adapt for your own research

• Access to an online community to share questions, challenges and ideas

• Practical, real-world case studies and experience drawn upon from 9 years in the industry

• Support on-hand to answer questions and guide you on your journey

How does it work?

All the training is pre-recorded and can be accessed in your own time, from anywhere

• It’s a total of 10 hours, you can access course material in your own time

• You will have opportunity to join our community if you’d like to ask questions or discuss any of the topics with myself and/or other researchers 

• I will run a welcome session to kick off the course cohort, give you a chance to meet each other and ask any questions

• I will run live optional drop-in sessions to discuss topics and task feedback

• The course material is only for the person booking the ticket. Please do not copy or share the materials with other people.

This session is based on my experience:

• Delivering user research across government, private, public and third sector for the past 9 years

• Supporting, training and coaching user researchers for 6 years in NHSX, Snook, UK Home Office and via Do Good Research

• Setting up the user research profession, ReOps and community of practice in public and private sector organisations

If you have any questions or to access anything in a different format, please get in touch on here or on Instagram @sophieannrankin

The first course tickets are discounted as an introductory offer, please register your interest below