We help you do good research that is ethical, inclusive and makes an impact in the world
We do this by
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Capability
Building user research capability for researchers and teams. We run training and partnerships, to set up what you need to do good research
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Delivery
Leading user research projects with teams in charity, government and private sector; to help make products and services more human
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Community
Bringing together user researchers from across the industry to support each other, share learnings and improve our practice
What people say
"Sophie is the best researcher we’ve ever worked with.
She’s meticulous and has an amazing ability to hone in on user and organisation needs in a way that’s holistic and supportive. This means her results really open eyes to what should be done straight away to make a better user experience, but also shows the potential of longer-term changes. Her approach doesn’t just look at tasks to hand, but organisation, communication, culture and people strategy. She hand holds clients through the process and helps them do more themselves. Sophie is also incredibly approachable and easy to work with. She gets the best out of everyone she works with."
Gemma, Managing Director at Hactar
Need some help with user research?
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We’ve worked with
Some of the organisations we’ve worked with