Capability

We work together to build the skills and structures you need to do good research

Circle photograph of Sophie and team members with backs to the camera, stood up adding post it notes to a window full of different coloured paper

This can be through one-off training workshops, or partnerships, to develop user research practice in your organisation

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Research training

Our training is for individuals or groups and is aimed at practitioners e.g. people doing the research, or those supporting the researcher’s environment eg. leadership, ReOps team

We’ll tailor this to the needs of your team and their challenges.

Topics include:

To find out more, or to discuss a topic that’s not listed here 👇

Email us

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Partnerships with teams

Our partnerships are for teams of any size with researchers in them, or brand new teams looking to build a user research function.

We’ll shape this with you and your team.

We can help with:

Refreshing your ResearchOps to support good quality research at pace, including building an inclusive participant recruitment panel with your users

Establishing a Community of Practice and hiring, coaching or developing user researchers from entry to senior level
Creating principles and ways of working for what good research means for your team and how to deliver this practically in your work

I offer ad-hoc support or partnerships over a longer term basis.

To find out more about how I can help 👇

Get in touch

Testimonials

"Sophie is the best researcher we’ve ever worked with. She’s meticulous and has an amazing ability to hone in on user and organisation needs in a way that’s holistic and supportive. This means her results really open eyes to what should be done straight away to make a better user experience, but also shows the potential of longer-term changes. Her approach doesn’t just look at tasks to hand, but organisation, communication, culture and people strategy. She hand holds clients through the process and helps them do more themselves. Sophie is also incredibly approachable and easy to work with. She gets the best out of everyone she works with."

Gemma, Managing Director at Hactar

Relevant case studies

Department of Health, NHSX

Establishing user research

Setting up ResearchOps, growing the team, delivering training and live projects to build trust and confidence in user research.

Photograph of a whiteboard with 'CYP Mental Health' heading and lots of post-it notes

Children and Young People’s Mental Health (CAMHS)

NHSX

Partnering with 3 local mental health services to build design capability, prototype and test discovery ideas.

Delivering training for researchers in the Ministry of Justice (MoJ) team, who are conducting sensitive research in prisons and with vulnerable groups.